11th HOUR DEAL FREQUENTLY ASKED QUESTIONS FOR CONSUMERS


 

Q: What is 11th Hour Events?

EventNow has created a new service where we will provide you with the latest deals from vendors on particular dates or for a reduced fee. Vendors like Venues, Caterers, DJs, Bands, and Photographers etc. feature specific services or products on specific dates at a significant discount.Back to top

 

Q: How does 11th hour Events work?

You can search by category, location, and price. Once you find a deal that you.re interested in it can be reserved by paying a $99 deposit. You.ll be able to negotiate and complete the booking with the vendor/ merchant and they will apply the $99.00 voucher as part of the payment or deposit. The specific deal expires after your reservation to ensure that you are the only person entitled to this deal.Back to top

 

Q: Why do Vendors & Merchants offer these discounted deals on 11th Hour Events?

A cancelled event is an abandoned date and costs each Vendor thousands in lost income. Event Vendors re-book & recoup Abandoned Dates by offering Abandoned Dates as .Deals. and you the Consumer can find & book local high-end vendors at heavily discounted rates (50%-70% off)

Unlike Daily Deal services we don.t do any negotiating with the business owners. Instead these Merchants list their own deals based on their availability, cancellations or unbooked dates. This is VERY important as it is a true deal with win-win results for both you and the merchant. However we do oversee the process and make sure this is a legitimate deal, offer and merchant.Back to top

 

Q: What do I buy with this $99.00 deposit?

This purchase qualifies you and is a deposit for the specific vendor.s or merchants discounted deal for the specific date and minimum rate that is defined in the vendor.s deal fine print.Back to top

 

Q: Is this safe?

Yes! We are committed to your privacy and safety and take a variety of measures to ensure safety, security, and privacy. Your credit card number is transmitted by Secure Socket Layer (SSL) encryption to protect your credit card information. We don.t sell your personal information to any third parties, including vendors from whom you have purchased a deal. For more information, you can check out our full privacy policy.Back to top

 

Q: What happens after I buy?

Your printable voucher will be sent by email within the hour. Take the printed deal voucher to the vendor or merchant any time before the expiration date. You.ll be able to negotiate and complete the booking with the vendor/ merchant and they will apply the $99.00 voucher as part of the payment or deposit. You can also Contact us with questions or issues regarding your order.Back to top

 

Q: What happens when I save my billing information?

When you select “Save this information” at checkout, you’ll be able to use your information for subsequent purchases on EventNow without re-entering your billing information. Your credit card number information is never stored on our servers. You can delete your saved credit cards in My Account at any time.Back to top

 

Q: When can I use my 11th Hour Events?

You can use your Deal any time before the expiration date as specified on each deal and printed on your voucher.Back to top

 

Q: Is this purchase refundable?

Yes! In order to request a refund, please email us at 11hour@eventnow.com and provide an explanation of the difficulty you had in redeeming your Voucher, as well as your name, email address, date of purchase, name of the offer, and the Voucher numbers of all Vouchers you purchased and for which you are requesting refunds. For more information, you can check out our Refund Policy.Back to top

 

Q: What happens if the vendor does not honor the deal?

Should an event like that occur, please send us an email at 11hour@eventnow.com with your Name, Email Address, Phone Number, Voucher Number, and Deal Offer and provide us with a detail email as to what happened. Our team will research further and provide you with a solution to the problem as well as refund your fee if we feel that the situation was not handled correctly.Back to top

 

Q: How do I create an EventNow Account?

If you haven.t already created an EventNow account, please follow the steps on the form that you will need to complete for the 11th Hour Events and an account will be created for you.Back to top

 

Q: What happens if I want to change my Personal Information on My Account? How can I do that?

It is easy! You will need to log into your EventNow account and go under My Account and update all your Personal Information.Back to top

 

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