REFUND POLICY – ADDITIONAL TERMS AND CONDITIONS FOR ALL VOUCHERS
All Vouchers printed from the Site are promotional vouchers that are sold to you below their face value and shall be subject to the terms and conditions of this Agreement and the participating Merchant.
The holder and issuer of all Vouchers is the Merchant. As a holder and issuer of the Voucher, the Merchant shall be fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchant, as well as for any unclaimed property liability arising from unredeemed Vouchers. All Vouchers are redeemable in their entirety only and may not be redeemed incrementally.
Each Voucher you purchase will indicate the amount you paid for the Voucher (“Cost”) and the total dollar value for which the Voucher may be redeemed (“Value”). The difference between the Cost and the Value is the “Promotional Value.” If a Voucher specifies an expiration date (“Expiration Date”), then the Promotional Value will expire on such Expiration Date. The Cost also will expire on the Expiration Date. The Merchant, and not EventNow, is solely responsible for complying with all laws and regulations that are applicable the operation of Merchant’s business, including the obligation to honor Vouchers is described above.
Notwithstanding the foregoing, if Merchant is required by applicable law to honor a Voucher (or a portion of the Voucher) past the Expiration Date, and the Merchant has refused to do so, or if the Merchant ceases doing business prior to the applicable Expiration Date then we will, at your option, refund the Cost you paid for the Voucher in U.S. Dollars or give you a credit for purchases of future Vouchers through this Site. In order to request a refund, please email us at email@example.com and provide a written explanation of the difficulty you had in redeeming your Voucher, as well as your name, email address, date of purchase, name of the offer, and the Voucher numbers of all Vouchers you purchased and for which you are requesting refunds.
We, EventNow and our Merchants reserve all rights and remedies against you to the extent you violate these Terms of Sale, including without limitation counterfeiting Vouchers or otherwise engaging in fraudulent conduct.
If you have questions regarding refunds or wish to obtain additional information, please send an e-mail to firstname.lastname@example.org